Complaints
We deal with complaints quickly and face every problem head-on. We do everything we can to make sure the goods arrive exactly as you want them, and we have a strict system of outgoing quality control, but even we can't avoid the occasional mistake. What should you do if the goods are incomplete, incorrect or do not match your approved order?
Complaints - step by step
# Complaint handling
We always try to resolve a complaint as quickly as possible and to your satisfaction. We will consider your preferred method of resolution.
# Output quality control
We have strict internal procedures. If we find a fault during inspection, we start a new production process to get the goods to you as soon as possible.
# Damaged box
If you receive a shipment with visibly damaged packaging or tape, contact your specialist who will advise you on how to proceed with a claim with the carrier.
Our whole team works on-line
Are you stuck? Contact one of our specialists who can help you out with your purchase.
